Refund Policy

We want you to be satisfied with your learning experience. If AI English Academy does not meet your expectations, you may request a refund under the terms below.

You may request a full refund if:

• Your request is made within 14 days of purchase.
• You have accessed no more than 20% of the purchased course content.
• The course was purchased directly through our Platform.

Refund eligibility is reviewed based on your account activity and payment records at the time of the request.

Refunds are generally not provided when:

• More than 14 days have passed since purchase.
• You have completed or accessed a substantial portion of the course.
• The request is related to a change of mind after heavy usage.
• The purchase was made through an unauthorized reseller or third party.

Email us at contact@aienglishacademy.pro with the subject line "Refund Request", your account email, the course name, and the reason for the request. We aim to respond within 5 business days.

Approved refunds are returned to the original payment method. Processing times depend on your payment provider and may take 5–10 business days. Course access will be revoked once the refund is issued.

We reserve the right to issue or deny refunds outside this policy in exceptional cases, such as technical failures that prevent access to the Platform for an extended period.

For refund questions, contact contact@aienglishacademy.pro.

See also our Terms of Service and Privacy Policy.